Kabst, Rüdiger; Walther, Falko; Vogt, Sebastian - In: International Journal of Public Administration in the … 3 (2016) 1, pp. 19-42
Governments and public administrations face multiple challenges and opportunities for innovation in the area of public services – created by ongoing ICT developments and shifting service demands among citizens. Citizens experience advantages of ICT-driven services in all areas of life and...