Weeks, Brenda S.; Helms, Marilyn M.; Ettkin, Lawrence P. - In: International Journal of Organization Theory & Behavior 1 (1998) 4, pp. 417-435
The TQM literature suggests that success comes to organizations ready for a change in climate. Determining levels of readiness or conversely resistance to change is an important step, yet few organizations assess readiness in starting a TQM (Total Quality Management) implementation. This paper...