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Search: "Wirtz, Jochen"
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Consumer behaviour
27
Dienstleistungssektor
26
Konsumentenverhalten
20
Service industry
20
Service quality
19
Dienstleistungsqualität
18
Marketing
14
Artificial intelligence
13
Künstliche Intelligenz
13
Services marketing
13
Dienstleistungsmarketing
12
Customer satisfaction
11
Dienstleistung
11
Robot
11
Roboter
11
Singapore
11
Beziehungsmarketing
10
Customer service
10
Kundenservice
10
Relationship marketing
10
Digitization
9
Singapur
9
Digitalisierung
7
Services
7
Bibliometrics
6
Bibliometrie
6
Brand management
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Kundenzufriedenheit
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Service robots
6
Social Web
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Social web
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AI
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Airline
5
Business model
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Fluggesellschaft
5
Geschäftsmodell
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Markenführung
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B-to-B-Marketing
4
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4
Business-to-business marketing
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Article
168
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Article in journal
63
Aufsatz in Zeitschrift
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research-article
13
Aufsatz im Buch
11
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Language
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English
134
Undetermined
60
German
7
Author
All
Wirtz, Jochen
201
Mattila, Anna S.
21
Heracleous, Loizos
15
Kunz, Werner H.
15
Ehret, Michael
10
Lovelock, Christopher H.
10
Paluch, Stefanie
10
Chew, Patricia
5
Kum, Doreen
5
Mariani, Marcello M.
5
Ramaseshan, B.
5
Tuzovic, Sven
5
Bateson, John E. G.
4
Chahal, Hardeep
4
Hartley, Nicole
4
Johnston, Robert
4
Kimes, Sheryl E.
4
Orsingher, Chiara
4
Orth, Ulrich R.
4
Pitardi, Valentina
4
Rafaeli, Anat
4
Tambyah, Siok Kuan
4
Tang, Christopher S.
4
Xiao, Ping
4
Benoit, Sabine
3
Burke, Eugene
3
Fisk, Ray
3
Gelbrich, Katja
3
Georgi, Dominik
3
Grandey, Alicia
3
Grove, Stephen
3
Gruber, Thorsten
3
Harris, Lloyd C.
3
Holmqvist, Jonas
3
Horváth, Csilla
3
Jyoti, Jeevan
3
Keeffe, Dominique A.
3
Lwin, May O.
3
Martins, Antje
3
Menkhoff, Thomas
3
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Institution
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Springer Malaysia Representative Office
1
Published in...
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Journal of Service Management
17
International journal of service industry management : IJSIM
15
Journal of service management
13
Winning in service markets series
13
Journal of Services Marketing
10
The journal of services marketing
9
Journal of business research : JBR
7
Journal of service research : JSR
6
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
5
Harvard-Business-Manager : das Wissen der Besten
5
Journal of the Academy of Marketing Science
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Harvard business review : HBR
3
Journal of service research
3
The service industries journal
3
Berichte / Forschungsinstitut der Internationalen Wissenschaftlichen Vereinigung Weltwirtschaft und Weltpolitik (IWVWW) e.V.
2
Business strategy review
2
European journal of operational research : EJOR
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of Asian business
2
Journal of Service Theory and Practice
2
Journal of retailing
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Die informatisierte Service-Ökonomie : Veränderungen im privaten und öffentlichen Sektor
1
European Business Review
1
European Journal of Marketing
1
European Journal of Operational Research
1
European journal of marketing
1
Foundations and Trends(R) in Marketing
1
Foundations and trends in marketing : FTMKT
1
Handbook of Developments in Consumer Behaviour
1
Handbook of developments in consumer behaviour
1
Handbook of research on customer engagement
1
International Marketing Review
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
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Source
All
ECONIS (ZBW)
102
OLC EcoSci
52
Other ZBW resources
34
RePEc
7
USB Cologne (EcoSocSci)
4
BASE
2
Showing
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201
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1
Digital transformation : a multidisciplinary perspective and future research agenda
Paul, Justin
;
Ueno, Akiko
;
Dennis, Charles
;
Alamanos, …
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014531556
Saved in:
2
Ethical considerations of service organizations in the information age
Camilleri, Mark Anthony
;
Zhong, Lina
;
Rosenbaum, Mark S.
; …
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 634-660
Persistent link: https://www.econbiz.de/10015050112
Saved in:
3
How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
Saved in:
4
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
5
Metaverse marketing : how the metaverse will shape the future of consumer research and practice
Dwivedi, Yogesh Kumar
;
Hughes, David Laurie
;
Wang, Yichuan
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 750-776
Persistent link: https://www.econbiz.de/10014290859
Saved in:
6
Corporate digital responsibility in service firms and their ecosystems
Wirtz, Jochen
;
Kunz, Werner H.
;
Hartley, Nicole
; …
- In:
Journal of service research
26
(
2023
)
2
,
pp. 173-190
Persistent link: https://www.econbiz.de/10014246203
Saved in:
7
AI in marketing, consumer research and psychology : a systematic literature review and research agenda
Mariani, Marcello M.
;
Perez-Vega, Rodrigo
;
Wirtz, Jochen
- In:
Psychology & marketing
39
(
2022
)
4
,
pp. 755-776
Persistent link: https://www.econbiz.de/10013165434
Saved in:
8
Narratives in entrepreneurial ecosystems : drivers of effectuation versus causation
Hubner, Sylvia
;
Most, Fabian
;
Wirtz, Jochen
;
Auer, …
- In:
Small business economics : an international journal
59
(
2022
)
1
,
pp. 211-242
Persistent link: https://www.econbiz.de/10013273678
Saved in:
9
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
10
Corporate digital responsibility (CDR) in the age of AI : implications for interactive marketing
Kunz, Werner H.
;
Wirtz, Jochen
- In:
Journal of research in interactive marketing : …
18
(
2024
)
1
,
pp. 31-37
Persistent link: https://www.econbiz.de/10014475060
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