Yoon, Sung-Hyun; Park, Jin-Woo - In: Journal of Air Transport Management 42 (2015) C, pp. 232-238
The purpose of this study was to identify the competitive service factors of airlines by rating the views of forwarders in the export market departing from Korea. An Analytic Hierarchy Process was applied to data collected from the officers of the top 50 forwarders in charge of choosing the...