Kim, Yong‐Pil; Yoon, Cheol‐Hwoan; Yun, Deok‐Kyun - In: International Journal of Quality & Reliability Management 22 (2005) 4, pp. 393-409
Purpose – To provide customer‐oriented group decision methodology for designers or developers in using quality function deployment which is based on voice of customer. Design/methodology/approach – Technical importance rating in house of quality (HoQ) should be evaluated considering both...