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Managing service quality : MSQ ; an international journal
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A multi-attribute model of web site interactivity and customer satisfaction : an application of the Kano model
Zhao, Miao
;
Dholakia, Ruby R.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
3
,
pp. 286-307
Persistent link: https://www.econbiz.de/10009525094
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