Lu, Kangyin; Zhu, Jinxia; Bao, Haijun - In: Industrial Management & Data Systems 115 (2015) 2, pp. 353-382
Purpose – Human resources have become a key issue in relation to the strong competition between service firms. Therefore, the purpose of this paper is to explore the relationship between high-performance human resource management (HRM) within this field to firm performance, making a useful...