van der Spiegel, M.; Luning, P.A.; Ziggers, G.W.; … - In: International Journal of Quality & Reliability Management 22 (2005) 3, pp. 234-255
Purpose – Manufacturers use several quality assurance systems to assure quality. However, their effectiveness cannot be assessed because an instrument does not exist. This article is based on a study that was set up to identify performance measurement indicators of an instrument that measures...