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~subject:"Retail trade"
~isPartOf:"The journal of services marketing"
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Search: ("Crisis management" OR "EMU" OR "Industrial production" OR "Trade" OR "World economic order") AND NOT isPartOf:Intereconomics
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Subject
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Retail trade
Beziehungsmarketing
37
Relationship marketing
37
Einzelhandel
33
Consumer behaviour
31
Dienstleistungsqualität
31
Konsumentenverhalten
31
Service quality
31
Lieferantenmanagement
25
Supplier relationship management
25
Customer satisfaction
21
Kundenzufriedenheit
21
Dienstleistungssektor
11
Service industry
11
Dienstleistung
9
Retail
9
Services
9
Dienstleistungsmarketing
7
Services marketing
7
Business services
6
E-commerce
6
Electronic Commerce
6
Servicescape
6
Unternehmensdienstleistung
6
B-to-B-Marketing
5
Betriebliche Wertschöpfung
5
Business-to-business marketing
5
Customer service
5
Kundenservice
5
Ladengestaltung
5
Store design
5
Value creation
5
Beschwerdemanagement
4
Brand image
4
Brand management
4
Commitment
4
Complaint management
4
Customer experience
4
Customer integration
4
Dienstleistungshandel
4
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Article
33
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33
Aufsatz in Zeitschrift
33
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English
33
Author
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Chen, Ivy S. N.
2
Coughlan, Joseph
2
Dodds, Sarah
2
Gilboa, Shaked
2
Luk, Sherriff T. K.
2
Mitchell, Vincent-Wayne
2
Palakshappa, Nitha
2
Russell-Bennett, Rebekah
2
Sharma, Piyush
2
Vilnai-Yavetz, Iris
2
Baron, Steve
1
Basso, Kenny
1
Beitelspacher, Lauren Skinner
1
Benoit, Sabine
1
Blodgett, Jeffrey
1
Broilo, Patricia Liebesny
1
Bulmer, Sandy
1
Campbell, Colin L.
1
Carlson, Jamie
1
Celuch, Kevin
1
Chen, Qimei
1
Chowdhury, Noman H.
1
Daunt, Kate L.
1
DeWitt, Tom
1
Elms, Jonathan
1
Espartel, Lélis Balestrin
1
Ettinger, Andreas
1
Farías, Pablo
1
Ferraro, Carla
1
Francis, Julie E.
1
Gabler, Colin B.
1
Gil Saura, Irene
1
Griffith, David A.
1
Han, Sang Man
1
Hardman, Haley E.
1
Harris, Lloyd C.
1
Hooper, Daire
1
Joseph-Mathews, Sacha
1
Kajalo, Sami
1
Kaushik, Arun Kumar
1
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Published in...
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The journal of services marketing
Journal of retailing and consumer services
666
Journal of retailing
254
International journal of retail & distribution management
226
The international review of retail, distribution and consumer research
215
Journal of business research : JBR
180
International journal of production economics
179
European journal of operational research : EJOR
174
International journal of retail and distribution management
98
Management science : journal of the Institute for Operations Research and the Management Sciences
91
NBER working paper series
71
Manufacturing & service operations management : M & SOM
70
Production and operations management : an international journal of the Production and Operations Management Society
64
NBER Working Paper
58
SpringerLink / Bücher
58
International journal of production research
57
Working paper / National Bureau of Economic Research, Inc.
57
Transportation research / E : an international journal
56
Omega : the international journal of management science
55
European retail research
51
Handelsforschung
47
Ifo-Schnelldienst
46
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
45
International journal of electronic marketing and retailing : IJEMR
44
European journal of marketing : EJM
43
The service industries journal
41
International journal of industrial organization
37
Journal of the Academy of Marketing Science
37
Psychology & marketing
37
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
35
Retailing in the 21st century : current and future trends
35
Journal of marketing
32
Journal of marketing channels : ... distribution systems, strategy, and management
30
Inventi impact: retailing & consumer services
29
Asia Pacific journal of marketing and logistics
28
Business history
28
Discussion paper / Centre for Economic Policy Research
28
Europäische Hochschulschriften / 5
27
Marketing intelligence & planning
27
Production and operations management : the flagship research journal of the Production and Operations Management Society
27
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ECONIS (ZBW)
33
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1
In this together : the long-term effect of a collective crisis on the retail and service sector
Ferraro, Carla
;
Sands, Sean
;
Schnack, Alexander
;
Elms, …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 550-562
Persistent link: https://www.econbiz.de/10013407562
Saved in:
2
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
3
Uncovering the reasons behind consumers' shift from online to offline shopping
Kim, Hyo-Jeong
;
Han, Sang Man
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10014473560
Saved in:
4
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
5
The influence of the physical work environment on retail employees
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
Saved in:
6
Understanding online retail brand equity : a cross-cultural perspective
Farías, Pablo
;
Reyes, Miguel
;
Peláez, Jenny
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 420-430
Persistent link: https://www.econbiz.de/10014276917
Saved in:
7
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
8
To share or not to share screens with customers? : lessons from learning theories
Roten, Yonathan Silvain
;
Vanheems, Regine
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10013542895
Saved in:
9
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Saved in:
10
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
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