Huo, Chunhui; Hameed, Javaria; Sadiq, Muhammad Waqas; … - In: Business Process Management Journal 27 (2021) 7, pp. 2161-2180
perceived service value. Service value, interactional justice and professional attitude of hotel management mediated all the … management professional behavior, customer's loyalty, customer's intimacy and WOM. Research limitations/implications: The … in significant value for hotel management directors and top management, front desk staff and operatives and front level …