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~language:"eng"
~isPartOf:"Discussion Paper"
~isPartOf:"Journal of business economics and management"
~person:"Berbel-Pineda, Juan M."
~person:"Ramírez-Hurtado, José M."
~subject:"Service quality"
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Managing service recovery processes : the role of customers' age
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of business economics and management
12
(
2011
)
3
,
pp. 503-528
Persistent link: https://www.econbiz.de/10009533040
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