Gerbl, Martina; McIvor, Ronan; Humphreys, Paul - In: International Journal of Operations & Production Management 36 (2016) 9, pp. 1037-1064
understanding location distance choice in the business process outsourcing (BPO) decision. Design/methodology/approach The research … transaction cost economics (TCE) and the resource-based view (RBV) as a theoretical basis. Findings The findings have shown that … affect the location distance choice including modularising business processes, developing outsourcing capabilities, and …