Dolfsma, W.A. - Erasmus Research Institute of Management (ERIM), ERIM … - 2005
Services constitute a major part of the economy, and, contrary to popular believe, service firms do innovate. In this … paper I take a closer look at one aspect of innovation in services: appropriability. I discuss the different elements that … are possibly of importance for appropriability, and discuss one element in more detail. Reputation has been argued to be …