Most microfinance institutions (MFIs) have a social mission. They may seek to reduce poverty, to reach people excluded from financial services, to empower women or to promote community solidarity. Social performance is the effective translation of an institution's social mission into practice;...

This Practice Note discusses how microfinance institutions (MFIs) can cost-effectively monitor and improve their social performance. By monitoring, we refer to regular, systematic and on-going collection of timely and appropriate information that helps the staff and clients of an organization to...

Most microfinance institutions (MFIs) have a social mission. They may aim to reduce poverty, to reach people excluded from financial services, to empower women or to promote community solidarity. This Practice Note is mainly intended for staff of MFIs who are trying to improve their...

Indicators are criteria or measures against which changes can be assessed. Microfinance institutions (MFIs) need to use a variety of financial and social indicators, to track both their financial and social performance and the impacts they are having on their intended beneficiaries. There is a...

In order to know whether they are achieving their social goals and how to manage for social performance microfinance institutions (MFIs) need to find out: 1) Who uses the programme's products and services? Who does the programme exclude? 2) Why and when do clients leave the programme or fail to...