The methodological bases as to the estimation of the service parameters compliance with the consumers’ requirements have been suggested. They are based on the application of Harrington function and envisage the determination of desired characteristics for motor transport service and the...

The correlation between the marketing and the logistics within an enterprise has been considered. Based on corresponding elements of «7P» and «7R» complexes the basic points of marketing and logistics interaction were identified. The integrated marketing-logistics system in the MTE has been...

The methodical approach to determination of competence of motor-transport enterprise (MTE) employees which uses the methods of analysis of time expenditure has been offered. It differs from the existing ones by the way of choosing the basic competencies of the employees of each category from the...

The methodical approach to determination of integrated processes contribution in the quality of motor transport service has been worked out. It is based on identification of discrepancy of the process components with the consumers’ requirements in their «points of collision» with the motor...

It is important for any enterprise to differentiate between its consumers, customers and clients, because each of these categories has different goals: a client should not lose the interest to the enterprise activity, a customer should not lose the desire to buy and a consumer should not lose...

В статье предложен методический подход к оценке имиджа автотранспортного предприятия на основе групп показателей, выделенных по элементам комплекса...

The basic approaches as to the enterprise personnel management strategies formation have been considered. The main difference of thes approaches consists in the choice of place of personnel management strategy relatively to the enterprise general strategy. Its context and decomposition charts...

На основе системно-кибернетического подхода с формирована система управления стоимостью предприятия в виде контура, ориентированного на управление стоимостью...

The basic stages of business-processes improvement of the motor transport enterprise have been substantiated. They are: collection of the data about the business-processes functioning; its modeling and estimation; determination of improvement necessity; formation of the improvement group;...

Проанализирован современный этап развития контейнеризации, выявлены его особенности, а также отличительные признаки предприятий, функционирующих на рынке...