Diversification in the hospitality industry means companies have to embrace new forms of consumption, increasing digitization of markets globally forcing the sector to adopt dimensions such as AI, Big Data, and automation in the provision of their services. They are not just novelties, but...

India's hospitality and tourism sectors have emerged as significant service industries, greatly contributing to the country's economy and fostering development. The emphasis on inclusive development has underscored the need for sustainability and environmental considerations. Given the...

Procurement management is crucial in the B2B hospitality sector, as it ensures efficient operations, cost-effectiveness, and the optimization of supplier relationships. This chapter examines the strategic procurement process within the hospitality industry, highlighting key aspects such as...

In the ever-evolving landscape of the hospitality industry, understanding and adapting to guest expectations has become paramount. This is especially true in the B2B segment, where businesses rely on hotels and hospitality services to facilitate their meetings, events, and corporate retreats....