Search Results - isPartOf:"Citizen Service Centers"

The City of Pancevo’s Citizen Service Center, Serbia : Streamlining Service Delivery and Fostering Inclusion at the Municipal Level

Agarwal, Sanjay; Johns, Kimberly D.; Pfeil, Helene; … - 2017

This case study provides an overview of the Pan evo Citizen Service Center (CSC), which, since its establishment in 2009, has delivered a variety of municipal services to citizens under one roof. It examines the measures established by the municipal team to guarantee equal access to services for...

Persistent link: https://www.econbiz.de/10012567095

Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation

Agarwal, Sanjay; Pfeil, Helene; Schott, Berenike - 2017

implementation of service delivery by citizen service centers. Designed for World Bank teams conducting preliminary assessments, the … delivery. The tool consists of an introduction to the human rights-based approach (HRBA), its relevance to citizen service … centers, rationales for adopting the approach, and a 20-question survey instrument …

Persistent link: https://www.econbiz.de/10012567096

Municipal Citizen Service Centers in Southeastern Europe : Survey Results on Success Factors, Challenges, and the Human Rights Approach of Municipal One-Stop Shops in the Western B...

Agarwal, Sanjay; Pfeil, Helene; Schott, Berenike - 2017

’s municipal citizen service centers are generally aware of the impact that their activities have on human rights. In addition to …, many citizen service centers actively promote universal access to public services. This is mostly accomplished by taking …

Persistent link: https://www.econbiz.de/10012567097

Citizen Service Centers in Kenya : The Role of Huduma Centers in Advancing Citizen-Centered Service Delivery in a Context of Devolution and Digitization

Firestone, Rachel Sohn; Kinuthia, Muratha; Omollo, Annette - 2017

service centers across the country. The paper examines key topics related to the operation, from institutional arrangements …-centered public service delivery through a variety of channels, including deploying digital technology and establishing citizen …

Persistent link: https://www.econbiz.de/10012567098

One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services

Agarwal, Sanjay; Blunt, Melvyn; Davidsen, Soren; Pfeil, … - 2017

This case study analyzes the development of one-stop shops in the Socialist Republic of Vietnam, from inception of the first one in Ho Chi Minh City in 1995 through the full roll out of this model of integrated service delivery across the country, beginning in 2003. Embedded in the spirit of the...

Persistent link: https://www.econbiz.de/10012567099

Recent Developments and Key Considerations Impacting the Operations of One-Stop Shops for Citizens : A Summary of Major Trends and a Design Guide for Citizen Service Centers

Agarwal, Sanjay; Pfeil, Helene; Schott, Berenike - 2017

Countries across the globe are establishing new and improving existing citizen service centers (CSCs) to better serve …

Persistent link: https://www.econbiz.de/10012567100