Challenges for Insurance CEOs ; Virtual Worlds; Application of Insurance...

Why care about Information Management? ; Insurance Marketing & Sales Optimization; Customer Centric Approach ; Making the Personalized Offer; Ease of Doing Business; A New Frontier...

How the world will change; Agile Software Development; Cloud Computing; Enterprsie Risk Management...

Sports sponsorship will suffer but for those with cash and the need, excellent opportunities will come up; ING sponsorship scaling back in 2009, onwards; Its BAU for all ING's existing commitments; In Asia/Pacific, football via the Asian Football Confederation (AFC) will be the preferred vehicle...

What is Performance Measurement, Market Forces Driving Need for Change, Business Intelligance / Financial Planning ; Industry Success Stories...

Insurance Industry will create a more efficient, customer centric, collaborative and innovative marketplace. Embrace extended/networked business models that include innovation across value chain through capabilities of strategic partners, best practices, expertise, and capital...

Definitions of CVM and CRM are plentiful but they all have customer at their core: "...customer centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction...

The demograhphic shift known as Gen Y (birth years 1982-1993) is merging as a new long-term driver of growth. Largest generation since baby boomers. Projected to become the wealthiest generation ever. Similar to earlier generations, what Gen Y purchases will be triggered in large part by life...

What does Product alignment mean to you?, The perspective of relative return/value , Risk-capital-value framework, Do you really understand your business? , How are you mearuing return/value?...

Introduction - Remark; Power of Direct Marketing; Life Cycle Marketing; Lead Generation Programme - A Multi-Channel Experience; Proactive Retention Management, Key Success Factors for Multi-Channel Distribution...