Notes that most business people struggle to write well. Provides a checklist of 44 tips aimed at improving business writing. Emphasises the eed for clarity, brevity and plain English.

Focuses on the assessment and identification of potential at the senior manager level. Develops a profile of leadership competence and describes the assessment and selection process for participation on the in‐company MBA programme. Discusses the need for a framework for competence profiling...

Describes the use of a business simulation package – “EXECUTIVE” – as a means of enhancing the induction and retention of graduate trainees in the worlds largest accountancy and management consultancy firm. Using a PC, teams of four‐ten people solve problems of marketing, production...

Report of a study tour to examine MBA and executive programmes offered by US business schools. Comments on their international activity, learning methods and the place of the case study. Examines the role of research and touches on the course environments. Concludes that US business schools are...

Suggests major factors that will enable service companies to become winners in the 1990s. Includes comment on strategic vision in service delivery, customer needs, communicating leadership vision to front‐line people and the necessary investment in training. Discusses “customer service...

Second of two articles focuses on cultural and attitudinal factors that are potential stumbling‐blocks to corporately driven initiatives for systematic change. Considers short‐term versus long‐term time perspectives and corporate versus departmental interests. Discusses the British Airways...

Reports on the experience of 14 Polish managers undergoing management training in the UK. The two‐stage programme is described. Stage one is a core programme dealing with aspects of British management and for stage two the managers were attached to business schools around the UK. A final...

Describes the “Coaching for Retail Professionals” training aimed at all BT employees. Reports that successful personal development resulted in a six per cent increase in productivity and is ow part of the induction programme for every employee. Concludes that the programme is improving...

Suggests the need to take a fresh look at management by objectives (MBO). Reviews MBO theory and practise and proposes management by subjective (MBS) offering a way of achieving results using a teamwork approach. Concludes that a rational, friendly approach seems more likely to succeed than a...