Changing an organization′s culture to one of empowerment is a tremendous leadership challenge. First, the process is long, as it involves defining both the big picture and the little pictures, and providing significant amounts of training. Second, the process can easily result in a leadership...

Argues that a modern organization depends for its life on staff who can function with high levels of autonomy and that active steps to build self‐confidence can make a significant contribution.

In this final article about speaking and presenting in public, the topic is the physical presence of the speaker and how that presence can physically reinforce the topic, thereby creating greater impact.

Examines how organizations can create trust. Trust in organization strategies and top‐management direction is the critical component in creating a commitment towards a common goal. Argues that senior managers eed to place a high value on trust and then communicate the value to everyone....

Describes the non‐prescriptive approach which the authors have used successfully as the basis for their interventions as culture‐change consultants and management development practitioners in the UK public sector. The requirement has been to help top management to develop an effective...

Japanese companies are successfully operating in other countries but foreign companies operating in Japan have not been as successful. An exception to this experience is the insurer, American Family Life Assurance Corporation (AFLAC), headquartered in Columbus, Georgia, USA. Over 75 per cent of...

Discusses nine successful managers; most are coaches or managers in various sports. Each has a recipe for getting the most out of people. These principles are then applied to the world of business in a section titled: “Implications for practising managers”.

Business process re‐engineering (BPR) and the learning organization are widely discussed management concepts. While both could be, and sometimes are pursued in the same organization, the first tends to be perceived as a means and the latter as an end of corporate transformation. Examines the...

Examines how senior leaders in organizations can foster trust through business competence and people orientation. However, frontline leaders need to apply five fundamental strategies consistently to prevent senior leader efforts from being wasted. Also examines the place of trust in teams and...