Purpose – The paper aims to examine BP’s communications response to the Deepwater Horizon disaster, which caused 11 deaths and a huge oil spillage in the Gulf of Mexico. Design/methodology/approach – It draws on such secondary sources as newspapers, audiovisual material and social-network...

Purpose – The paper aims to investigate the relationship between employees’ trust toward a company and their commitment to it. It questions if certain levels of trust presented in each department at Micron Technology, Italy, are interrelated with the levels of commitment....

Purpose – This paper aims to chart the journey to Investors in People gold of Cambridge-based tax, legal and accountancy company, Websters. Design/methodology/approach – It examines the firm’s policies and approaches, in particular, in the areas of training, teamwork, empowerment and...

Purpose – This paper aims to review current information and research concerning job satisfaction in the workplace. It also provides a brief overview of what is generally and currently known about job satisfaction, personality and job satisfaction and workplace influences on job satisfaction...

Purpose – This paper aims to describe how performance management may inadvertently expose employees with a hidden mental illness to disciplinary procedures. Design/methodology/approach – It outlines how to manage possible cases of hidden mental illness to ensure HR specialists are providing...

Purpose – This paper aims to examine whether employers are bound to provide references on former employees and the kinds of information they should contain. Design/methodology/approach – It arrives at a set of conclusions through considering case law in England and Wales. Findings – It...

Purpose – Emphasizes the importance of self-confidence in sales people and reveals how these employees can achieve confidence in their call-center roles. Design/methodology/approach – Puts forward a series of spidergrams illustrating the self-confidence of different employees and suggests...

Purpose – Provides an interview with Janice Caplan, author of Strategic Talent Development . Design/methodology/approach – Provides an interview with Janice Caplan, author of Strategic Talent Development . Findings – Discusses the importance of creating a talent management strategy that is...

Purpose – The purpose of this paper id to observe how imaginative human resource (HR) management has helped overcome resistance and improve performance following the takeover of the Talcher thermal power station in Odisha, India, by central government’s National Thermal Power Corporation...