Purpose – The purpose of this paper is to examine the benefits that can flow to an organization when its employees adopt a clear writing style and explain in particular the improvements that this will bring to human resource management. Design/methodology/approach – Provides examples of...

Purpose – The purpose of this paper is to present the results of an independent, solution‐focused evaluation of the Expert Internal Coach program, accredited at level 5 by the Institute of Leadership and Management (ILM) and delivered to managers at Croydon Health Services NHS Trust....

Purpose – The purpose of this paper is to describe how supermarket‐giant Walmart, facing demand to open stores faster than it could produce qualified managers, has launched a leadership academy to develop high‐potential talent and increase the speed at which managers are ready for...

Purpose – The purpose of this paper is to describe an award‐winning course on mental resilience, developed by digital‐learning and communication specialist Saffron Interactive, for Transport for London. Design/methodology/approach – Explains the reasons for the training, the form it...

Purpose – The purpose of this paper is to chart a novel approach to customer‐service training at Origin Housing, using forum‐theater techniques in which the trainees can decide where the action goes next. Design/methodology/approach – Explains the background to the program, the form it...

Purpose – The purpose of this paper is to describe how training for team leaders has helped Engage Mutual Assurance, a UK insurance and investment company, to embed its organizational culture and increase employee engagement. Design/methodology/approach – Explains the reasons for the...

Purpose – The purpose of this paper is to explain how insulation‐manufacturer Rockwool has stepped up its efforts to get more women into senior manufacturing jobs by signing up for a program to help female production workers climb the management ladder. Design/methodology/approach –...

Purpose – The purpose of this paper is to describe how training helped to transform a single‐man UK accountancy practice into a fast‐expanding six‐person firm providing all aspects of financial management, from book‐keeping to statutory accounts. Design/methodology/approach –...

Purpose – The purpose of this paper is to describe a major bank's health and well‐being program, which has won a Business in the Community award for being among the best examples of business as a force for good. Design/methodology/approach – Provides the reasons for the program, the form...

Purpose – The purpose of this paper is to describe the policies and practices that have helped to make Santander UK a great place to work. Design/methodology/approach – Explains the reasons for the policies, the form they take and the results they have achieved. Findings – Details specific...