Purpose – This paper aims to chart the success of employee development at DHL Express. Design/methodology/approach – It explains the background to two training programs at the company, the form they take and the results they are achieving. Findings – The paper reveals that, when employee...

Purpose – This paper aims to chart the course of NOCN, one of Britain's largest qualification organizations, to the achievement of an Investor in Diversity award from the National Center for Diversity. Design/methodology/approach – It explains the organization's policies in areas including...

Purpose – This paper aims to chart the origins and workings of two award‐winning schemes at HSBC – its work‐experience scheme and its apprenticeship program. Design/methodology/approach – It details the reasons for the schemes, the form they take and the successes they have achieved....

Purpose – This paper aims to highlight the importance of the introduction of the driver certificate of professional competence (CPC) regulations and training staff to ensure that they are driving safely during work hours and are fully trained in the event of an emergency....

Purpose – The purpose of this paper is to use new research in the life‐sciences sector to explain how the active management of high‐potential individuals and leadership development will be the key to success. Design/methodology/approach – It draws on research conducted among 203 senior...

Purpose – The purpose of this paper is to provide an interview with Jill Miller, author of the recent CIPD study, “Achieving sustainable organization performance through HR in SMEs”. Design/methodology/approach – This is an interview. Findings – The interview discusses the findings of...

Purpose – The purpose of this paper is twofold: to identify the lack of specific HR policies in the Hellenic public sector; basically to present/discuss a variety of recommendations that managers and political administration could apply as key elements of an HR strategy aiming to manage...

Purpose – The paper aims to put forward ten ways in which learning and development can become more effective. Design/methodology/approach – It explains how each of the ten characteristics – align learning and development with strategic direction, control learning and development activity,...

Purpose – This paper aims to examine the policies that helped Nationwide Building Society to become one of the UK's top 50 employers for women. Design/methodology/approach – It provides two detailed case studies of women who have climbed the corporate ladder at the building society. Findings...

Purpose – This paper aims to describe a training program at the Craigavon plant of NACCO Materials Handling Group, which enabled the company to avoid deep manpower cuts during the recession and be ready with a more skilled workforce for the upturn. Design/methodology/approach – It explains...