Purpose – This paper aims to demonstrate how Dare2Share, an internal YouTube‐style of podcasting platform where employees can create and upload short learning nuggets for their colleagues in either video or audio format, is helping to transform learning at BT. Design/methodology/approach –...

Purpose – This paper aims to describe a computerized system at Fusion, part of the BGL Group, which enables contact‐center employees to help out their back‐office colleagues during quiet times of the day when fewer customers are calling. It explains that, in a further move designed to...

Purpose – This paper aims to detail some of the policies that have helped Midcounties Co‐operative to become one of the Sunday Times Best Companies to Work For. Design/methodology/approach – It underlines the importance of good internal communications and employee development. Findings –...

Purpose – This paper aims to explain why ERIKS UK has been recognized by the CRF Institute as one of Britain's top employers. Design/methodology/approach – It describes the employee‐assistance program, working conditions, training and development, career development and culture management...

Purpose – This paper aims to describe how around 300 staff who were being made redundant when Sanofi's medicine‐manufacturing plant at Dagenham, Kent, closed in June attended an employment fair organized by the company to help them to find new jobs. Design/methodology/approach – It...

Purpose – This paper aims to describes how the UK arm of an international financial‐services group reformed its coaching to suit today's fast‐pace, high‐change environment. Design/methodology/approach – It explains why the coaching function needed to change, the reforms introduced and...

Purpose – This paper aims to consider workplace negativity from an individual and organizational perspective. Design/methodology/approach – It underlines the upfront and hidden costs of workplace negativity and suggests some ways to deal with it. Findings – It highlights the importance of...

Purpose – This paper aims to observe that, as globalization increases the need for businesses to communicate across borders, more HR and learning and development specialists are recognizing the link between communication skills, talent mobility and improving business productivity....

Purpose – This paper aims to advance the view that complex organizations rely too much on teamwork, resulting in lower productivity. Design/methodology/approach – It observes that many organizations are moving away from the hierarchical, command‐and‐control style of working, in favor of...

Purpose – The purpose of this paper is to provide an interview with Kevin Young, general manager of Skillsoft Europe, Middle East and Africa. Design/methodology/approach – The paper takes the form of an interview. Findings – The paper discusses the challenges the industry faces, both for...