Purpose – Highlights the importance of top people in an organization having both hard and soft skills. Design/methodology/approach – Connects hard and soft skills with left and right-brain respectively. Distinguishes between book-smart and street-smart. Findings – Argues that leaders with...

Purpose – Describes how specialist provider of five-star front-of-house services MITIE Client Services is ensuring it is one of the best places to work. Design/methodology/approach – Details the company culture and the various innovative training methods to support staff development....

Purpose – Describes the policies and practices that have helped Flight Centre UK to reach tenth place in the Great Place to Work awards and be recognized in the Sunday Times 100 Best Companies to Work For for the ninth time. Design/methodology/approach – Examines the company's approach to...

Purpose – Reveals the policies and approaches that helped The Landmark London hotel to achieve champion status in the Investors in People awards. Design/methodology/approach – Explains the background to the awards and the consequences of winning. Provides comments from some of the hotel's...

Purpose – Describes how Nottingham Business School has teamed up with Boots UK to help to develop the retailer's management and leadership skills. Design/methodology/approach – Details the reasons for the diploma qualification, the form it takes and some of the outcomes it is achieving....

Purpose – Describes a training program that helped to lift product reliability at NACCO Materials Handling Group. Design/methodology/approach – Explains the reasons for the program, the form it takes and the results it has achieved. Findings – Reveals that, before the training, in-house...

Purpose – Highlights the benefits of project-management training at two organizations – AMEC the multinational engineering, project-management and consultancy firm, and nuclear-energy company Magnox. Design/methodology/approach – Considers the reasons for training at the two organizations,...

Purpose – Reveals that technical staff who used to be a breed apart from sales teams are finding that their roles have increasingly merged at a UK aviation organization as it competes with rivals. Explains that training is helping the technical staff to excel in their expanded role....

Purpose – Highlights the risks employers face when employees use social media. Design/methodology/approach – Considers types of risks and suggests how they could be mitigated. Findings – Reveals that employers need two policies to manage risks associated with the use of social media; a...

Purpose – Observes that companies must adjust to meet the needs of an aging workforce. Design/methodology/approach – Explains why the workforce is getting older, and considers the challenges and benefits that this can bring. Findings – Emphasizes the need for training for older workers to...