Purpose – Describes how enhancing the specialist medical knowledge of 150 underwriters and claims assessors at Legal & General Assurance Society has helped the company to save thousands of pounds in costs for referring claims to chief medical officers. Design/methodology/approach – Explains...

Purpose – Reveals that Wolseley UK has taken on 25 apprentices in its Plumb Center business. Design/methodology/approach – Explains the reasons for the move and the outcomes the company expects. Findings – Recounts how investment in apprentices will boost the company's ranks and provide a...

Purpose – Describes the human‐resource management policies that helped UK pest‐control company Cleankill to win an Investors in People bronze award. Design/methodology/approach – Explains the importance of knowledge sharing, training, empowerment and good internal communications at...

Purpose – Describes an award‐winning induction program for new sales advisors at satellite‐broadcasting company Sky. Design/methodology/approach – Explains the reasons for the program, the form it takes and the results it has achieved. Findings – Reveals that the Get Up to Speed...

Purpose – Describes how top managers at luxury‐tour operator Kuoni went back to the shop floor on one of the travel industry's busiest Saturdays of the year as part of an initiative to work with and support their 21 new travel stores around the UK. Design/methodology/approach – Examines...

Purpose – Discusses what motivates people who work in information technology and looks at ways that companies can retain their key personnel. Design/methodology/approach – Describes a retention and reward strategy for information‐technology specialists. Findings – Details the importance...

Purpose – Explores the myth of talent portability and offers implications for human resources. Design/methodology/approach – Summarizes the research on whether star performance can be maintained when performers move to new firms. Findings – Advances the view that performance is largely...

Purpose – Argues that cloud computing will have a vital role to play in the effective management of organizational talent and human resources over the next decade. Design/methodology/approach – Draws on personal knowledge of the latest developments in information technology and experience of...

Purpose – Discusses how to use an intranet to gain a true picture about what is going on in an organization. Design/methodology/approach – Details the rise of internet technology, examines its applications in human‐resource management and considers practical examples from...

Purpose – Describes research on the development of leaders in Australian rail organizations. Design/methodology/approach – Details five areas where the “complementarity” contained in the Chinese yin and yang philosophy could help to restore balance in modern leadership. Findings –...