Purpose – Describes how sales training for six key employees improved performance at franking and mailstream company Pitney Bowes. Design/methodology/approach – Examines the reasons for the training, the form it took and the success it has achieved. Findings – Reveals that a...

Purpose – Describes the HR policies in place at the Macdonald Hotels and Resorts, concentrating on initiatives at the Macdonald Manchester Hotel and Spa. Design/methodology/approach – Explains the background to the various initiatives – including a scheme to serve only healthy, balanced...

Purpose – Describes a new competency‐assessment system at rail operator Eurostar. Design/methodology/approach – Explains the reasons for the new competency‐assessment system, the way in which it was introduced, and the improvements it has brought. Findings – Reveals that the reforms...

Purpose – Reviews the snags of typical teambuilding sessions and advocates an approach to engaging staff in practical projects that will build teamwork and deliver business results. Design/methodology/approach – Describes the typical problems that organizations may be facing in tough...

Purpose – Considers the training and development challenges surrounding people with a learning disability such as dyslexia and the small changes human resource specialists can make to improve the wellbeing and productivity of disabled employees. Design/methodology/approach – Draws upon the...

Purpose – Karen is a performance management consultant, trainer, facilitator and coach. Karen has worked in a variety of training, development and leadership roles for over twenty years; including eight years as managing director of PeopleSolve Ltd and 12 years as training, development and...

Purpose – Shaun O'Callaghan draws on work from book: Turnaround Leadership , which gives managers and leaders the tools they need to make decisions that will help them to lead and motivate their staff, and better communicate with customers, investors, lenders and teams....

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...