Purpose – This paper aims to describe how military‐style activities in the mountains of Snowdonia helped to break down barriers and establish a common purpose among the 16 operating‐board members of UK home‐shopping company Shop Direct. Design/methodology/approach – The paper explains...

Purpose – This paper aims to describe a three‐day training program developed to improve the confidence and performance of major‐gift fund‐raisers at the NSPCC, a UK children's charity. Design/methodology/approach – The paper explains the reasons for the course, the form it takes and...

Purpose – This paper aims to examine the reasons for, and success of, e‐recruitment at SAT Telecom, India. Design/methodology/approach – The paper focuses on the problems that SAT Telecom was facing with its traditional recruitment methods, why it chose the SAP e‐recruitment system and...

Purpose – This paper aims to describe how BT Innovate & Design (BTID), the company responsible for building all the systems and networks used by BT, has overhauled its working environment to facilitate global and agile working. Design/methodology/approach – The paper explains that, with...

Purpose – This paper aims to describe a number of initiatives to cultivate and attract talent, together with a series of schemes to improve employee well‐being, at Groupama Insurances. Design/methodology/approach – The paper explains the background to the initiatives and the success they...

Purpose – This paper aims to describe a new e‐learning service for Glasgow City Council's 37,000 staff. Design/methodology/approach – The paper explains the reasons for the new e‐learning service, the form it takes and the advantages it has brought. Findings – The paper reveals that...

Purpose – This paper aims to encourage human resource (HR) specialists to challenge leaders to take responsibility for areas of underperformance in their organizations rather blaming others or circumstances. It also aims to argue that, by learning from their experiences, leaders can become...

Purpose – This paper aims to highlight the difficulties faced by employers in complying with a quick succession of industrial‐relations legislation changes in Australia in recent times. Design/methodology/approach – The paper draws on the results of a field survey of 352 Australian...

Purpose – This paper aims to examine the importance of the quality of work life and its impact on career development from an organizational perspective, and provides insights into human resource management (HRM) practice. Design/methodology/approach – The paper reports the key findings of a...

Purpose – The purpose of this paper is to provide an interview with Julian Duxfield, Regional Human Resources Director for G4S, the world's leading international security solutions group, which specializes in outsourced business processes in sectors where security and safety risks are...