Purpose – Demonstrates that skill gaps play a critical role in the failure of projects and provides HR specialists, consultants, management‐development specialists and trainers with guidance on how to identify and close such gaps. Design/methodology/approach – Draws upon personal...

Purpose – This paper aims to discuss the role of HR in organizational change at Indian electricity‐distribution company NDPL. Design/methodology/approach – Examines the state of NDPL before the changes, the reforms that were needed, how they were implemented and the results they have...

Purpose – This paper aims to describe a training program that was designed to underpin the launch of a new behavior framework and performance‐management process at car‐maker Jaguar Land Rover. Design/methodology/approach – Examines the reasons for the training program, the form it took...

Purpose – This paper aims to explore the leadership style of Merrill J. Fernando, founder of Dilmah Tea and chairman of the MJF Group. Design/methodology/approach – Considers the effects of his paternalistic approach to leadership on Dilmah Tea employees and its organizational culture....

Purpose – This paper aims to describe how more young people are being attracted into the hospitality industry through apprenticeship training launched by the De Vere Group. Design/methodology/approach – Explains the reasons for setting up the De Vere Academy, the types and styles of training...

Purpose – This paper aims to describe two training programs at Nacco Materials Handling Group, which have won UK National Training Awards. Design/methodology/approach – Explains the reasons for the programs, the form they took and the results they have achieved. Findings – Details a...

Purpose – This paper aims to describe how a “learn‐while‐you‐work” foundation degree is helping to nurture and develop the brightest business minds at document‐solutions and delivery company TNT. Design/methodology/approach – Examines the reasons for the program, the form it...

Purpose – Outlines the steps and processes used by the American Cancer Society, a not‐for‐profit organization, when creating and implementing an internal‐coaching capacity. Design/methodology/approach – Examines the design, implementation, successes and key learning points of the...

Purpose – Describes a team‐building training session for ten members of the UK medical affairs and regional medical advisors division of international pharmaceutical company Takeda. Design/methodology/approach – Explains the reasons for the session, the form it took and the results it...

Purpose – This paper aims to underline the importance of organizations attracting people who are synchronized with the organizational culture. Design/methodology/approach – Deals with defining the company's culture, recruitment advertising, and the interviewing and selection of candidates....