Purpose – Reveals how an Italian company that faced bankruptcy in the late 1990s has transformed its fortunes through the close involvement of its employees and other stakeholders. Design/methodology/approach – Sketches the history of Granarolo, its focus on product quality and the various...

Purpose – Describes how award‐winning training helped Merlin Claims to build two service centers from scratch. Reveals that, after only 15 months, they were delivering service hailed as market‐leading. Design/methodology/approach – Details the background to the training, the form it took...

Purpose – Describes two award‐winning training programs for warehouse employees at UK supermarket Morrisons. Design/methodology/approach – Explains the reasons for the programs, the form they took and the results they have achieved. Findings – Details how Morrisons trained 800 new staff...

Purpose – Describes a competition based on the hit television series The Apprentice that UK firm Octopus Investments used to recruit new members of its sales team. Design/methodology/approach – Explains what gave rise to the assessment day, the form it took and the results it has achieved....

Purpose – Describes two training programs at Transport for London – one for project and program managers and the other in new technology. Design/methodology/approach – Details the reasons for the programs, the form they took and the results they have obtained. Findings – Explains that...

Purpose – Highlights the importance of talent development in organizations, focusing on the strategies designed by Mindleaders ThirdForce in accordance with the most recent Bersin trends and Chartered Institute of Personnel and Development research. Design/methodology/approach – Examines the...

Purpose – To provide an interview with Mark Batey, R&D Director of E‐Metrixx & Joint Chairman of the Psychometrics at Work Research Group at Manchester Business School. Design/methodology/approach – This briefing is prepared by an independent interviewer. Findings – Dr Batey is an...

Purpose – This paper aims to claim that most people are control freaks and explain how they can be encouraged to accept change. Design/methodology/approach – The paper puts forward a five‐step plan to help to create genuine change in an organization. Findings – The paper describes the...

Purpose – This paper aims to describe an award‐winning training program that has helped to reduce staff turnover, improve employee and customer satisfaction and boost engagement with the brand at a luxury‐hotel group. Design/methodology/approach – The paper explains the reason for the...

Purpose – This paper aims to describe how global logistics provider UPS overhauled global training, leadership development and succession planning. Design/methodology/approach – The paper reveals how UPS's internal research revealed that the company's current training and...