Purpose – This paper aims to describe a 12‐week training program for cashiers and branch managers that helped to improve customer service at Moneycorp, which operates retail currency and foreign exchange outlets at a number of UK airports. Design/methodology/approach – The paper explains...

Purpose – This paper aims to describe a training program for 300 delivery drivers at UK retailer John Lewis. Design/methodology/approach – The paper deals with the reasons for the program, the form it took and the results it has achieved. Findings – The paper details how John Lewis teamed...

Purpose – This paper aims to describe a training program for the advertising‐sales team at magazine publisher Hachette Filipacchi. Design/methodology/approach – The paper explains the reasons for the training, the form it took and the results it has achieved. Findings – The paper details...

Purpose – This paper aims to describe how highly visual and interactive e‐learning, which demonstrates the features and benefits of Nikon cameras, is being used to train the employees of such major retailers as Jessops, Comet, Currys and Dixons. Design/methodology/approach – The paper...

Purpose – This paper aims to details how e‐learning is being used to impart training at two UK media companies. Design/methodology/approach – The paper explains the reasons for the two sets of training, the form they took and the results they have achieved. Findings – The paper describes...

Purpose – This paper aims to describe award‐winning training initiatives at three housing associations – Guinness Northern Counties, Shepherds Bush Housing Group (SBHG) and Circle Anglia. Design/methodology/approach – The paper explains the reasons for the training initiatives, the forms...

Purpose – This paper aims to advance the view that having a rigorous, cyclical, ongoing process around talent management may be the most important differentiator between organizational success and failure. Design/methodology/approach – The paper argues that the most effective...

Purpose – The purpose of this paper is to outline the importance of human resources (HR) specialists being able to deal with both people issues and the strategic management of the organization. Design/methodology/approach – The paper draws on work carried out by the authors over the past two...

Purpose – The purpose of this paper is to analyze the popular belief that for organizations (and countries) to be economically prosperous they require a highly flexible industrial relations framework in which to operate, that provides minimal protection for employees....

Purpose – The purpose of this paper is to provide an interview with Lee McQueen, 2008 winner of The Apprentice , who has recently started up a new business called “Raw Talent Academy”. The aim of the Academy is to provide small to medium‐sized enterprises (SMEs) and corporate...