Purpose – The article aims to advance the view that, in order for organizations to win in the marketplace, they will have to shift their focus to “identifying potential” rather than solely being focused on “managing potential”. Design/methodology/approach – The article makes the...

Purpose – The aim is to describe an employee‐engagement social‐media game that is helping to make Marriott Group a less forbidding place for local people from developing countries to apply to work. Design/methodology/approach – The article explains the background to the development of...

Purpose – The article's aim is to describe award‐winning training that helped to transform customer service at food and beverage retailer SSP (UK). Design/methodology/approach – The reasons for the training, the form it took and the results it has achieved are explained. Findings – It is...

Purpose – The article aims to describe how award‐winning training for all levels of staff fuelled significant growth at Commercial Utility Brokers (UK) Ltd, which offers a brokerage and management service for businesses looking for low‐cost energy, telecommunications and other utilities....

Purpose – The purpose of this article is to describe award‐winning in‐house training that boosted the digital‐marketing skills of employees at UK public‐relations and marketing agency DTW. Design/methodology/approach – The article explains the reasons for the training, the form it...

Purpose – The article aims to describe an award‐winning management‐training program at UK lock‐maker Paddock Fabrications. Design/methodology/approach – The article explains the reasons for the program, the form it took and the results it has achieved. Findings – The program –...

Purpose – Demonstrates how technology can improve the recruitment process in a large organization. Design/methodology/approach – Discusses how the replacement of a paper‐based system with online technology greatly improved recruitment efficiencies and the candidate experience at...

Purpose – The article's aim is to outline the importance of fluid communication patterns that develop certain employee attributes and improve organizational performance. It seeks to focus on the examples of McDonald's and Ford. Design/methodology/approach – The article draws on work carried...

Purpose – This article seeks to describe apprenticeship training for butchers and bakers at UK supermarket Morrisons, and a skill‐improvement program for 500 recruits at the supermarket's Woodhead Brothers meat‐processing subsidiary, both of which were winners in the latest National...

Purpose – This article seeks to describe the atypical route to a senior role in the National Health Service of Greg Allen, director of human resources and workforce development for NHS Devon. It aims to highlight the key role of the NHS Gateway to Leadership program in his career progression....