Purpose – Explores how an employee‐volunteer program (EVP), as one aspect of responsible corporate citizenship, can influence the relationships between a firm, its employees and its community. Design/methodology/approach – Analyzes the experiences of 12 first‐time volunteering employees...

Purpose – Explains that McDonald's UK has become one of the first organizations to earn the new Investors in People (IIP) gold award. Design/methodology/approach – Concentrates on the results of an employee survey carried out in the context of the IIP assessment. Findings – Reveals that...

Purpose – Considers the training and development challenges surrounding people who have elected to seek work in a country other than their own. Design/methodology/approach – Draws on case‐study research conducted in New Zealand, together with relevant literature and focus‐group findings....

Purpose – Aims to inspire and support leaders wanting to change the culture of large and complex organizations by describing how and why HSBC in Argentina went through 100 days of intense activity, significantly changing the culture of more than 6,000 employees. Design/methodology/approach –...

Purpose – Describes an organizational spiritual‐development program run for junior managers at the giant Guangxi State Farm Agriculture Group (SFAG). Design/methodology/approach – Draws on the inside information of the author, who is a course tutor, and some of his trainees. Findings –...

Purpose – Details the origins and content of the University of Bristol's award‐winning positive working environment (PWE) agenda. Design/methodology/approach – Describes the weaknesses highlighted in a detailed staff survey by The Work Foundation, and how these gave rise to the five...

Purpose – Examines the origins and development of quality circles over 30 years in the production division of Qatar Steel Company. Design/methodology/approach – Draws on data from a self‐administered questionnaire that was distributed to 400 quality‐circle members in the five departments...

Purpose – Describes the three‐year Production to Maintenance training scheme at Toyota UK, which is training experienced production‐line workers with no technical qualifications to become multi‐skilled maintenance technicians, fully able to meet the challenges of lean manufacturing....

Purpose – Describes how Translink Metro, which runs the buses in Belfast, improved customer service through an award‐winning training scheme where actors posed as passengers. Design/methodology/approach – Outlines the reasons for the program, the form it took and the results it achieved....

Purpose – Describes reform of the induction training at tool and equipment manufacturer Hilti (GB) Ltd. Design/methodology/approach – Explains the reasons for the changes, the form they have taken and the results they have achieved. Findings – Reveals how the training now not only develops...