Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies Design/methodology/approach – A review prepared by an independent writer who provides context and commentary. Findings – In the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – The purpose of this paper is to provide an interview with Sylvia Anne Hewlett, founder and president of the Center for Work Life Policy and Director of the Gender and Policy Program at Columbia University's School of International and Public Affairs. Design/methodology/approach –...

Purpose – Examines ways to rise above organizational politics by redefining success and progress. Design/methodology/approach – Draws out the differences between workplace spirituality and workplace politics, demonstrating why the former is generally more positive than the latter. Findings...

Purpose – Describes how BT Business Sales developed a customer‐focused coaching culture through training provided to its call‐center managers, first‐line managers and call‐handling advisors. Design/methodology/approach – Explains why the program was needed, the form it took and the...

Purpose – Describes an award‐winning four‐day induction course at UK kitchen retailer Magnet. Design/methodology/approach – Explains the reasons for the course, how it was developed, the form it takes, and the results it is achieving. Findings – Details the blended‐learning...

Purpose – Explores, from an insider's perspective, the operation of so‐called “humane” resource practices at Guangxi Bank of Industry and Commerce. Design – Concentrates on the operation of three aspects of humane‐resource management at the bank: care for disadvantaged employees;...

Purpose – Details the key role of employees in improving customer loyalty at Discount Bank, Israel. Design/methodology/approach – Explains why strategic change was needed at the bank and how its management settled on the concept of direct banking relationships as the foundation for the...

Purpose – Describes how neuro‐linguistic programming (NLP) techniques helped employees of a Tube maintenance company during a period of major organizational upheaval. Design/methodology/approach – Explains the background to NLP training among the learning and development team at Metronet...