Purpose – Describes award‐winning training at UK baker and patisserie Paul UK. Design/methodology/approach – Explains the reasons for the training, the form it takes and the results it has achieved. Findings – Describes how, along with the training, the company has developed a clear set...

Purpose – Describes an award‐winning training program that helped to increase innovation at business‐information provider LexisNexis. Design/methodology/approach – Explains the reasons for the training, how it was developed and delivered and the results it has achieved. Findings –...

Purpose – Describes how award‐winning training for all 220 employees of a UK packaging plant, which had been threatened with closure three years ago, helped to transform the site into a beacon of good practice. Design/methodology/approach – Explains the background to the training, the form...

Purpose – Describes the transformation of HR at QBE Insurance, focusing on how the group HR team has engaged both the business and divisional HR teams across an international operation to enable this transformation. Design/methodology/approach – Discusses integrated changes, driven by group...

Purpose – Details how the O2 sales academy has helped to improve the skills of the UK mobile‐telecommunications company's sales force. Design/methodology/approach – Explains the reasons for the setting up the academy, the form it takes and the results it has achieved. Findings –...

Purpose – Describes how the former warehouse manager at UK furniture‐installation company Rubicon Developments Ltd was trained to become a top manager and so free the firm's two directors to spend more time obtaining new business and diversifying the company. Design/methodology/approach –...

Purpose – Describes how an advanced‐apprenticeship scheme developed by the Bank of New York Mellon and the National Skills Academy for Financial Services (NSAFS) is offering a fast track to career success and job satisfaction. Design/methodology/approach – Explains the origins of the...

Purpose – Explains how to make organizational reforms last. Design/methodology/approach – Describes the actions needed to move an organization from implementation to the point where improvements are fully embedded. Findings – Highlights the importance of having a top‐level champion who...

Purpose – Illustrates how the NHS workforce‐review team looks at the area of medical workforce planning and some of the problems that planners face. Design/methodology/approach – Describes a structure for workforce planning and examines some of the challenges workforce planners and those...

Purpose – The purpose of this paper is to provide an interview with Eugene Sadler‐Smith, Professor of Management Development and Organizational Behaviour, at the University of Surrey's School of Management and author of The Intuitive Mind. Design/methodology/approach: – This briefing is...