Purpose – Describes award‐winning training that has transformed TNT's archive services division. Design/methodology/approach – Examines the reasons for the training, the form it took and the results it has achieved. Findings – Reveals significant improvements in divisional profits,...

Purpose – Examines the effectiveness of a pilot e‐mentoring program at Starwood Hotels and Resorts. Design/methodology/approach – Details survey information from participants in the pilot program. Findings – Reveals that satisfaction levels appear to be influenced by: the perceived or...

Purpose – Describes award‐winning management training at Land Registry, UK, introduced ahead of a major organizational change to centralize the agency's HR function. Design/methodology/approach – Explains the reasons for the Developing Management Capability (DMC) program, how it was...

Purpose – Describes how the tool‐hire business of builders' merchant and home‐improvement retailer Travis Perkins has teamed up with Stocken Prison, Rutland, UK, to train inmates to repair and refurbish the tools that the company hires out to its customers. Design/methodology/approach –...

Purpose – Describes intercultural training and cross‐cultural awareness training at Europe Arab Bank. Design/methodology/approach – Explains the reasons for the training, the form it took and the results it has achieved. Findings – Highlights some of the practical tools needed to reduce...

Purpose – The purpose of this paper is to provide an interview with Michael Armstrong, joint Managing Partner of e‐reward and former Chief Examiner of the Chartered Institute of Personnel and Development (CIPD). Design/methodology/approach – This briefing is prepared by an independent...