Purpose – Describes how in‐house training has reduced employee turnover and improved employee effectiveness in the sales and purchase and remortgaging sections of a UK law firm. Design/methodology/design – Details what gave rise to the training need at Barnetts, of Southport, how the...

Purpose – This paper aims to describe how not‐for‐profit registered social landlord Gentoo Sunderland trained its front‐line staff to deliver vastly improved customer service. Design/methodology/approach – Details the background to the training program for new customer‐service...

Purpose – Describes how apprenticeships have contributed to organizational success at the four winners of the latest UK Apprenticeship Awards – yacht‐builder Pendennis, furniture‐maker MFW, Arcana hair and beauty and Kingscliffe Day Nursery. Design/methodology/approach – Details, for...

Purpose – Describes the benefits that UK public‐relations and marketing‐communications company Chazbrooks Communications has gained from its commitment to work‐life balance. Design – Details the comments of managing director Mandy Brooks, a vocal proponent of flexible working for many...

Purpose – This paper aims to demonstrate how logistics company DHL's work on incorporating events into its internal‐communications strategy has enhanced employee engagement. Design/methodology/approach – Draws specifically on one campaign within the company's Europe, Middle East and Africa...

Purpose – This paper aims to demonstrate how supply‐chain company Wincanton has reduced sickness absence, improved productivity and heightened morale. Design/methodology/approach – Draws upon the experience of Wincanton's sickness absence management program, driven by the partnership...

Purpose – This paper aims to explore the alleged causal link between Investors in People (IIP) recognition and improved business performance and profitability. Design/methodology/approach – Draws on information from three case studies using semi‐structured interviews. Findings –...

Purpose – This purpose of this paper is to detail the reasons for the training, the form it took, how it was delivered and the advantages it brought. Design/methodology/approach – Describes how training helped warehouse staff to conquer their fear of IT and to deliver major productivity...

Purpose – The purpose of this paper is to highlight the significance of creating a retention‐rich organizational culture and discuss the drivers of employee engagement. Design/methodology/approach – The paper presents the personal view of the author, based on research findings and...

Purpose – The purpose of this paper is to examine the HRM factors that may have contributed to the failure of UK supermarket group Sainsbury's attempt to enter the Egyptian market. Design/methodology/approach – The paper draws on participant observations and interactions with stakeholder...