Purpose – This paper aims to examine how previous innovation failures hindered subsequent related innovation at Sun Microsystems. It also aims to concentrate on the human resource management aspects. Design/methodology/approach – The paper traces the development of the Sun Microsystems Sun...

Purpose – The purpose of this paper is to describe how whisky company Glenmorangie improved quality awareness following its takeover by luxury‐goods firm Louis Vuitton Moet Hennessy. Design/methodology/approach – The paper details the consequences for the workforce of Glenmorangie's move...

Purpose — The purpose of this paper is to explore how a medium-size business has established a “push-pull” method of management and organizational development, based around an action-learning approach. Design/methodology/approach — The paper sets out a method that other small to...

Purpose – This paper aims to describe BT's policies to help its older staff, which made it one of only ten employers worldwide to win last year's AARP International Innovative Employer award, which recognizes non‐US‐based employers who demonstrate practices to help employees aged 50 or...

Purpose – The purpose of this paper is to describe the policies that helped Centrica, the international integrated energy organization, to win last year's AARP International Innovative Employer award for non‐US‐based employers who demonstrate practices to help employees aged 50 or over....

Purpose – The aim of this paper is to describe how regional airline Flybe has teamed up with Exeter College to provide a four‐year programme in aerospace engineering, plus training for cabin crew and call‐center employees. Design/methodology/approach – The paper focuses on the...

Purpose – The purpose of this paper is to describe a program at Hellmann Worldwide Logistics UK to encourage internal promotions and to award talented employees with deserved recognition. Design/methodology/approach – The paper explains how TalentPool puts ten specially selected employees...

Purpose – The purpose of this paper is to trace the process by which the new management of airline El Al sought to implement a premium service strategy and to assimilate this strategy into its organizational culture. It aims to focus on the human resources aspects of the changes....

Purpose – The purpose of this paper is to reveal how effective knowledge‐management practices, combined with a supportive corporate culture, have helped Turkish copper company Sarkuysan to cope successfully with the challenges it has faced. Design/methodology/approach – The paper draws on...

Purpose – This paper aims to examine three initiatives in the motor industry – the Bentley academy, which is helping the company to “grow its own” managers; the UK's new national Training Quality Standard (TQS), which has been introduced to recognize organizations delivering quality...