Purpose – This paper aims to advance the view that trust has emerged as fundamental to business survival in the current turbulent times. It also aims to examine why trust breaks down and what can be done to rectify this. Design/methodology/approach – The paper reveals the results of...

Purpose – This paper aims to reveal that, in an industry where new‐driver retention has been seen as “too difficult”, First UK Bus Division took the strategic decision to tackle the issue. Design/methodology/approach – The paper describes how the company, with the help of a learning...

Purpose – This paper aims to detail a training program that helped to create a shift in culture, change behavior and promote a new style of leadership at Co‐operative Financial Services (CFS) call center. Design/methodology/approach – The paper describes the background to the training...

Purpose – This paper aims to highlight the factors that have helped property damage‐prevention and restoration specialist Munters MCS to retain Investor in People (IiP) certification on three consecutive occasions, and make back‐to‐back appearances on the list of Sunday Times 100 Best...

Purpose – This paper aims to describe the origins, practical application and outcomes of the Fresh on Service accelerated‐training scheme for employees at UK supermarket chain Waitrose, who are known as “partners” because they share ownership of the company. Design/methodology/approach...

Purpose – This paper aims to examine how the estates and facilities department at the University of Westminster went about diagnosing team‐performance strengths and weaknesses, identifying barriers to successful team working and developing and implementing an action plan to address key...

Purpose – This paper aims to highlight the emphasis placed on training at UK not‐for‐profit health‐insurance company BHSF. Design/methodology/approach – This paper presents the views of the firm's HR and quality‐management director. Findings – This paper advances the view that...

Purpose – The paper aims to highlight how the global head of learning at Thomson Reuters uses mind maps to keep track of the different threads and aspects of training throughout the worldwide, 50,000‐employee company. Design/methodology/approach – The paper explains how mind maps work and...

Purpose – This paper aims to examine how training programs are helping to combat skill shortages and promote a healthy corporate culture at two UK building companies. Design/methodology/approach – The paper aims to focus on mentoring and apprenticeship programs at Broadgate Homes Limited, of...

Purpose – This paper aims to argue that procurement practices in the construction industry, and building‐services in particular, have lagged behind other industries. It also aims to highlight the efforts of two UK construction companies, Rok and NG Bailey, to make procurement more unified...