Purpose – This paper aims to describe the ways in which employers can maximize responses to their employee‐satisfaction surveys. Design/methodology/approach – The paper deals, in turn, with each of the factors that determine response rates: engagement; involvement; relevance; experience;...

Purpose – This paper aims to highlight the benefits to the organization and its workforce of having human resource (HR) specialists who act ethically. Design/methodology/approach – The paper considers the ways in which the changing role of HR – particularly in an era of outsourcing and...

Purpose – This paper aims to explore leadership from a cognitive perspective as a meaning‐making activity. Proposes that a primary role of leadership is to bring meaning to working life, especially in times of change. Design/methodology/approach – Draws on experience of, and observation...

Purpose – This paper aims to highlight the success of the Hudson's Bay Company (HBC) talent‐management and succession strategies. Design/methodology/approach – Describes the origins of the talent‐management and succession strategies and the advantages they brought during a hostile...

Purpose – This paper aims to describe how Bosch Management Support helps the Bosch Group to reclaim the knowledge and experience of its former employees, by enabling them to come back to work for the company on short‐term assignments. Design/methodology/approach – Details the origins and...

Purpose – This paper aims to describe how training by UK‐based consultancy Winning Communications Partnership helped Lloyds TSB Business Banking relationship managers to reach the ethnic‐minority communities on their doorsteps. Design/methodology/approach – Details the reasons for the...

Purpose – This paper aims to examine the role of management training in helping to transform the organizational culture at Network Rail. Design/methodology/approach – Details such programs as Leadership Skills II, Foundation Management Skills, Practical Leadership, Leadership Toolkit...

Purpose – This paper aims to examine how an award‐winning coaching program has helped to transform the organizational culture and improve performance at UK train operator Southern. Design/methodology/approach – Investigates the reasons for the coaching program, how it was delivered and the...

Purpose – Details two training programs for Highways Agency traffic officers, which were recognized in the latest UK National Training Awards. Design/methodology/approach – Describes the origins and outcomes of a training program that gives new traffic officers from diverse backgrounds the...

Purpose – This paper aims to focus on improvements in the regulated‐sales training team at AXA Sun Life. Design/methodology/approach – Describes how the team was introduced to the TAP learning system and benefits it has brought. Findings – Reveals that the team now has a robust testing...