Purpose – The purpose of this paper is to describe strategy workshops organized for delivery company TNT Express Services by the Centre for Management Creativity at High Trenhouse Management Centre, Malham Moor, UK. Design/methodology/approach – Details the reasons for the workshops, the...

Purpose – The purpose of this paper is to explain how a large UK care‐home group uses e‐learning to ensure that its 4,000 employees, of widely varied backgrounds and academic ability, are fully trained to comply with legal requirements and provide residents with high‐quality care....

Purpose – The purpose of this paper is to detail the ways in which life coaching helped the owner of a UK agency specialising in helping production companies to provide campaigns for their clients to perform more efficiently and gain greater enjoyment from his work. Design/methdology/approach...

Purpose – Argues that organizations carrying out regular, customized assessments of all their employees are best placed to know when to promote staff. Such assessments can also help managers to make more accurate and informed decisions about redundancies. Design/methodology/approach –...

Purpose – Asserts that organizational politics are inevitable, but questions whether this should always be viewed as a disadvantage. Design/methdology/approach – Compares various definitions of organizational politics, some of the factors that give rise to organizational politics, and how...

Purpose – The purpose of this paper is to highlight the drawbacks of viewing an organization's employees as simply “resources”, rather than as individual human beings with their own rights, needs and aspirations. Design/methodology/approach – The paper presents the author's personal...

Purpose – This paper aims to describe a leadership‐development program that is being conducted internationally with more than 500 partners at Ernst & Young. Design/methodology/approach – The paper looks at specific issues that relate to the Ernst & Young partner‐development program,...

Purpose – The purpose of this paper is to describe the origins, development and success of an employee well‐being package at Hillingdon Council, London, UK, which has helped to reduce sickness absence from an average of around 15 days per person per year at its worst to just above eight days...

Purpose – This paper aims to demonstrate how Sandwell Homes, UK, significantly reduced sickness absence through an absence‐management scheme which, launched in parallel with a series of “wellness days”, helped to improve the management of staff health, productivity, morale and customer...

Purpose – This paper aims to detail why emotional intelligence is important for all organizations. Design/methodology/approach – The paper describes how talent‐management company StepStone ExecuTrack improved the emotional intelligence of two key employees – the client‐services...