Purpose – The purpose of this paper is to reveal how individualized training helped managers to become better supervisors at West Yorkshire Probation Service, UK. Design/methodology/approach – Presents statistics on the costs of unplanned absences at work, the skills managers need to...

Purpose – This paper aims to contend that the traditional interview is one of the least effective ways of recruiting for important posts and that there are at least five alternative ways to recruit more efficiently. Design/methodology/approach – Outlines the five steps to more effective...

Purpose – This paper provides an interview with Lucy Bolton. Design/methodology/approach – This paper provides an interview with Lucy Bolton. Findings – Lucy Bolton discusses her experiences at Microsoft's well‐being center. Originality/value – The paper provides an insightful...

Purpose – The paper aims to examine health and safety of employees on the road. Design/methodology/approach – The paper discusses the safety of employees on the road. Findings – Employees have a duty to drive safely but employers also have clear duties – not only to ensure that they do...

Purpose – The paper aims to provide a practical, easily understandable protocol toward implementing spirituality in the workplace for business and non‐profit executives and the workforce. Design/methodology/approach – Using the initial letters of the words “Spirituality at Work”, the...

Purpose – The paper seeks to reveal how Ford of Europe communicated the importance of its “Feel the Difference” brand strategy to more than 20,000 European employees. Design/methodology/approach – The paper describes how media‐rich learning was devised and implemented, and the results...

Purpose – The paper aims to describe how London & Continental Railways resolved recruitment and training of customer‐service officers (CSOs) for the redeveloped St Pancras and new Ebbsfleet international stations within the latest phase of implementing high‐speed rail links between the UK...

Purpose – The paper aims to describe the policies that helped business‐telecommunication specialist THUS plc to win the HR Team of the Year title at the HR Network (Scotland) awards, after 12 months in which the firm saw its headcount increase by 60 percent through organic growth, winning...

Purpose – The paper aims to describe attitudes toward electronic human resource management (e‐HRM) at Philips (Electronics) Netherlands. Design/methodology/approach – The paper presents the results of an online questionnaire, in which 99 managers and 257 employees of the company...

Purpose – The paper aims to explain how strong branding is helping Trend Control Systems to solve the shortage of trained building‐service engineers in the UK building‐services industry by recruiting more apprentices. Design/methodology/approach – The paper describes the background to...