Purpose – This paper aims to put forward the view that, when the owner‐managers or drivers of a successful business have to give responsibility to a new management, careful succession planning can minimize the risk of damage and enhance the value of the business. Design/methodology/approach...

Purpose – Analyzes devolution from HR departments to the line at the plant engineering and automation unit of global food‐processing and packaging company Tetra Pak. Design/methodology/approach – Highlights a new HR‐orientated management role created to replace the traditional...

Purpose – This paper aims to reveal the factors that have helped SearchFlow, a UK provider of property searches, to earn a first‐class rating from Best Companies, the organization that compiles the Sunday Times Best Companies to Work For lists. Design/methodology/approach – Emphasizes the...

Purpose – This paper aims to examine how change‐management specialist SFL is improving the performance, on and off the pitch, of English Rugby Union club Sale Sharks. Design/methodology/approach – Details the leadership message that is helping to achieve success for the team, supporters,...

Purpose – This paper aims to examine why and how HRM may take on a more strategic role in mergers and acquisitions. Design/methodology/approach – Discusses Dutch bank ABN AMRO's acquisition of one of the largest Brazilian banks (Banco Real) and, later, the Brazilian subsidiary of an Italian...

Purpose – This paper aims to describe how award‐winning training initiatives have improved performance at call centers operated by three companies – Legal & Trade Financial Services Ltd, P&O Ferries, and Direct Line Insurance. Design/methodology/approach – Examines the specific problems...

Purpose – Illustrates how good HR practices can help when a company becomes engulfed in conflict with neighboring communities. Design/methodology/approach – Describes the case of Aracruz Celulose which, while feted with awards for its best practice on sustainability and HR, was involved in a...

Purpose – Describes a new breed of HR strategies that encourage employee involvement and commitment as part of high‐performance working (HPW). Design/methodology/approach – Focuses on managing employee attitudes and skills through careful attention to leadership, reward and job‐design...

Purpose – Reveals how mobile‐telephone company 3 is using e‐recruitment to attract top talent in a highly competitive market. Design/methodology/approach – Describes how the company made the decision in 2002 to move all recruitment online, and how the firm redesigned its careers website...

Purpose – This paper aims to highlights the importance of knowledge management in modern organizations. Design/methodology/approach – Presents a systematic approach to knowledge auditing at Hong Kong‐based Kowloon‐Canton Railway Corporation. Findings – Contends that many...