Purpose – This paper forms the second of two articles examining how the unusual organizational culture contributes to business success at business‐transformation and people‐development company Impact. Design/methodology/approach – The paper focuses on the company's internal...

Purpose – The paper describes, in the second of two articles on UK computer‐training company Happy Computers, the importance of work‐life balance. Design/methodology/approach – The paper outlines the origins of the work‐life balance programme at the company and the way in which it has...

Purpose – The paper describes the methods used at Grupo Losán, a Spanish group of timber‐processing firms, to design and implement a preventive‐maintenance program in accordance with continuous‐improvement and total quality management philosophies. Design/methodology/approach – The...

Purpose – The paper outlines the theory and practice of an action‐research program that aims to redesign and implement a communication strategy to deliver an environmental message to employees and other stakeholders of the Yalumba Wine Company. Design/methodology/approach – The author uses...

Purpose – The paper evaluates the impact of a leadership development program on middle managers at Derby City Council, UK. Design/methodology/approach – The paper draws on interviews with 32 managers who had undertaken the program, named Leading Managers. Findings – The program focuses...

Purpose – Follows the planning and development of MapaWiki, an knowledge‐management system for Mapa, a research company specializing in benchmarking. Design/methodology/approach – Reveals that MapaWiki has allowed both the storage of key knowledge and the interactions between employees to...

Purpose – The purpose of the paper is to examine how organizations can retain the business knowledge and skills of older workers as they retire or move on. Design/methodology/approach – Describes the nature of the ‘demographic time‐bomb’, the effects it could have on organizations, and...

Purpose – Reveals how Spanish engineering company IDOM promotes people‐focused knowledge management, socialization and collective learning. Design/methodology/approach – Draws on interviews carried out by the authors. Findings – Highlights the importance of articulating a...

Purpose – This paper aims to examine policies on employee engagement, work‐life balance, equal opportunities and internal communications that have proved successful at DIY retailer B&Q. Design/methodology/approach – The paper lists the company's principal initiatives in these areas and...

Purpose – This paper seeks to understand what contributes to the transfer back to the workplace of soft‐skill leadership training. Design/methodology/approach – The study draws on information from a study carried out at Vancouver Island Health Authority, Canada. Findings – The paper...