Purpose – This paper aims to examine the training system adopted at Whitbread, which manages businesses in the hotel, restaurant and coffee‐shop sectors, and employs 35,000 people to serve the 11 million customers who each month visit one of its 1,400 outlets across the UK....

Purpose – This paper aims to describe how retailer Sainsbury's worked with training company Impact on a graduate community‐action learning program. Design/methodology/approach – The paper details how, as part of their induction, 50 recruits on Sainsbury's graduate‐training scheme worked...

Purpose – This paper aims to describe a programme that will see some 250 British Energy apprentices trained at the Royal Navy's training partner, Flagship, over the next seven years. Design/methodology/approach – The paper details the background to the contract, the organization and content...

Purpose – This paper aims to describe how Staffordshire Fire and Rescue Service, UK, has introduced a management and leadership programme that has driven positive change in the organization. Design/methodology/approach – The paper details the reasons for the programme, how it was delivered...

Purpose – This paper aims to examine how to improve productivity through appropriate training. Design/methodology/approach – The paper orovides evidence from Wegmans, a US grocery chain, and ClientLogic, a global business process outsourcing provider, that on‐the‐job training for...

Purpose – This paper aims to argue that trust and a sense of community are important in any organization, but increasingly complex structures and different cultures in large companies make it difficult to achieve a community. This, in turn, can harm trust, which is potentially damaging to...

Purpose – This paper seeks to examine how to create value through communities. Design/methodology/approach – The paper focuses on the importance of contacts, content and critical mass in a community and the key role of embracing change. Findings – The paper highlights the importance of...