Purpose – Describes the challenges faced by Visa Europe's leadership‐development program (LDP) in its fifth year and the approaches Visa Europe has taken to keep the program fresh, and to accelerate the development of a coaching culture in the business – one of the original objectives for...

Purpose – Describes how innovative human‐resource management has helped Applied Language Solutions to grow, in less than three years, from a one‐man operation to a multi‐million‐pound global enterprise, with 54 employees located in six offices around the world....

Purpose – Describes a new induction program at a Scottish and Southern Energy contact centre, which has slashed staff attrition and helped to double customer‐satisfaction ratings. Design/methodology/approach – Contrasts the old, 12‐week induction program, which was heavily geared towards...

Purpose – Describes the process of Investors in People (IIP) accreditation that has helped Pauley Design to develop and retain skilled staff. Design/methodology/approach – Draws on the client‐services manager's personal views of the process. Findings – Describes how the IIP process was...

Purpose – Describes Group 4 Securicor's global‐leadership program, a structured career‐development program that is based on Manchester University's executive MBA but also has courses run by senior G4S executives. Design/methodology/approach – Outlines the content of the five residential...

Purpose – Describes the “tangible culture” approach in promoting culture change, and smoothing the way to successful integration, which consultants and researchers devised to resolve some of the issues IBM faced over the $3.5 billion acquisition of PricewaterhouseCoopers Consulting in...

Purpose – Describes how UK and Ireland retailer Boots streamlined its recruitment process by moving from a paper and email based system to one based online. Design/methodology/approach – Outlines the weaknesses of the old system and the advantages of the new, by comparing how the two were...

Purpose – Describes how UK healthcare‐insurance provider BHSF Ltd successfully recruits, trains and retains talented graduates. Design/methodology/approach – Details the qualities the company looks for in its graduate recruits, the development program they are offered and the skills they...

Purpose – Describes the academy set up by UK delivery company Target Express to develop the talents of employees who have the dedication and ambition to succeed at a higher level in the company. Design/methodology/approach – Outlines how the academy originated, what it aims to achieve and...

Purpose – Describes how The Training Foundation's Trainer Assessment Programme (TAP) is helping to improve training at UK Personal Lines (UKPL), part of Zurich Financial Services Group's UK General Business division. Design/methodology/approach – Draws on information from the UKPL learning...