Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reviews the latest management development across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – This article provides an interview with Marcus Buckingham. Design/methodology/approach – An interview with Marcus Buckingham, looking at his work for The Gallup Organization and also his views about management and leadership development. Findings – Marcus Buckingham answers...

Purpose – The purpose of the paper is to consider how facilitation can be used specifically in teams when consensus is required. Design/methodology/approach – The paper discusses how facilitation can be used in teams. Findings – Finds that teams which mine for the collective intelligence...

Purpose – The paper aims to contrast the approaches to human‐resource management taken by two low‐cost airlines – Ryanair in Europe and Southwest in the USA. Design/methodology/approach – The paper considers the similarities between the two airlines before explaining that Southwest...

Purpose – The paper aims to discuss the management of racism in the workplace in the context of the row over racism in the UK reality‐TV program, Big Brother . Design/methodology/approach – The paper shows how bullying or personality clashes can escalate into claims of racism and gross...

Purpose – The purpose of this paper is to put forward the view that large, complex companies need a systematic process of decentralizing control to prevent increasing delay, cost and dissatisfaction caused by a lack of empowerment and ability to make decisions. Design/methodology/approach –...

Purpose – The purpose of the paper is to describe a global training initiative at IBM that uses the new “virtual world” of the internet as an induction tool. Design/methodology/approach – The paper examines the new IMB@Play program, which engages the social‐network capabilities of the...

Purpose – The purpose of the paper is to explain how a robust training, development and certification framework is helping to improve performance at the Carphone Warehouse. Design/methodology/approach – The paper outlines the importance of training to the company, which operates in a highly...