Purpose – The purpose of the paper is to describe how a Master of Business Administration (MBA) program designed for Rockware Glass, which manufactures glass bottles and jars for food and drink packaging, has helped to secure the company's future. Design/methodology/approach – The paper...

Purpose – The paper aims to detail how UK toilet‐roll and kitchen‐towel manufacturer SCA Hygiene Products, under pressure in a price war, introduced site‐wide training that has helped it to increase productivity by 70 percent. Design/methodology/approach – The paper describes the...

Purpose – The purpose of the paper is to describe the law‐scholarship scheme, which enables administrators and caseworkers at the Crown Prosecution Service to become lawyers. Design/methodology/approach – The paper highlights the reasons the scheme was introduced, the way in which it...

Purpose – The paper aims to recount how UK health and beauty retailer Superdrug automated its recruitment by moving the entire process online. Design/methodology/approach – The paper describes the weaknesses of the paper and e‐mail based recruitment system the company used to employ, and...

Purpose – The paper seeks to develop a detailed understanding of expatriate return on investment. Design/methodology/approach – The paper draws on research by PricewaterhouseCoopers LLP and Cranfield School of Management, UK, which tracked 3,450 expatriates over an average of three years....

Purpose – The paper aims to hghlight the role of foreign‐language skills in business success – both for exporting firms and those defending their place in the domestic market. Design/methodology/approach – The paper presents the results of a survey into the foreign‐language skills of...

Purpose – This paper aims to provide an interview with Celia de Anca on corporate diversity. Design/methodology/approach – The paper provides an interview with Celia de Anca exploring the background to and impact of her book Managing Diversity in the Global Organization coauthored by Antonio...

Purpose – This article presents the diverse responsibilities of the HR department in organizations that strive for leadership within their sector. Design/methodology/approach – Lists and explains these responsibilities, and highlights how they are connected. Findings – Advocates that at...

Purpose – This article advances the view that British Airways could be less prone to disruptions and public‐relations blunders if it adopted the human‐asset approach. Design/methodology/approach – Describes the main aspects of the human‐asset approach, shows how it has been successful...

Purpose – This article describes how, when the BBC announced a round of 2,000 redundancies in late 2004, it decided to train a large number of its own employees – both within the HR department and outside it – to support their own colleagues during the period of upheaval....