Purpose – This article outlines a framework that enables company leaders to make assessments of the pay‐off from human‐capital investments. Design/methodology/approach – This briefing is prepared by an independent writer who adds her own comments and places the article in context....

Purpose – This article describes the Fujitsu Services “reputation program”, developed to change the behavior of employees so they genuinely live Fujitsu Services' brand values. Design/methodology/approach – Highlights the challenges the company faced, the ways in which it went about...

Purpose – Shows that the UK subsidiary of health‐care company B Braun Medical Ltd has increased sales in one of its divisions by more than a third after launching new products and introducing a new training program for its sales force. Design/methodology/approach – Describes the...

Purpose – This article describes the partnership between 2Touch Acxiom, a UK outsourced contact center, and City of Sunderland College's Directorate of Business Solutions, to develop and deliver training based on National Vocational Qualifications (NVQs). Design/methodology/approach –...

Purpose – This article describes the systemic learning culture achieved at UK information‐technology services company Luminary Solutions, where teaching and learning are integrated into company life. Design/methodology/approach – Outlines the training framework devised, the categories of...

Purpose – This article explores the roles played by HR in post‐merger change processes. Helps to uncover the inherent problems in managing HR issues in the post‐merger organization and highlights difficulties in giving HR a strategic status. Design/methodology/approach – This briefing is...

Purpose – This article examines an organizational‐change initiative to improve collaboration, innovation and value creation at a global telecommunication firm. Design/methodology/approach – This briefing is prepared by an independent writer who adds his own impartial comments and places...

Purpose – This article outlines the important role that HR directors can play in proving the value of training within organizations. Design/methodology/approach – Explores what is getting in the way for HR directors to prove the value of training and offers solutions. Findings – Identifies...

Purpose – This paper aims to provide an interview with Richard Lepsinger on flexible leadership. Design/methodology/approach – The paper provides an interview with Richard Lepsinger exploring the model of flexible leadership. Findings – Richard Lepsinger provides views and a case study of...

Purpose – The purpose of this article is to illustrate how the promotion of female employees can improve both opportunities for women and organizational performance in the Japanese workplace. Design/methodology/approach – This review is prepared by an independent writer who adds his own...