Purpose – This article shows how to get the most from employee‐satisfaction surveys. Design/methodology/approach – Describes some frequently overlooked steps of successful employee‐satisfaction surveys and demonstrates how to avoid the pitfalls. Findings – Stresses the importance of...

Purpose – This article describes individual coaching and a program of 360‐degree feedback used with Menzies Distribution's senior‐management team, including the managing director and full executive board. Design/methodology/approach – Details how 360‐degree instrument used included...

Purpose – Explains and analyzes community‐based corporate knowledge sharing and organizational learning, the actual use of communities in Hewlett‐Packard Consulting and Integration, and their role in advancing and making the most of knowledge. Design/methodology/approach – Draws on...

Purpose – Explores the use of common corporate language in multinational corporations, which are usually multilingual and characterized by high language diversity. Design/methodology/approach – Gathers information from 36 personal interviews of the Germany‐based multinational Siemens,...

Purpose – Describes an award‐winning training program for call‐center and counter employees at the Nottingham City Transport travel center, UK. Design/methodology/approach – Presents the reasons for the training, how it was devised and delivered, and the results obtained. Findings –...

Purpose – Describes how new software is enabling a Netherlands‐based multinational food producer to support the careers and development of its international high‐flyers. Design/methodology/approach – Examines the weaknesses of the old system and the advantages of the new software being...

Purpose – Explores strategic and first‐line managers' perspectives on their role in human‐resource management and human‐resource development. Design/methodology/approach – Uses information collected from 76 hotels, owned by Hilton UK, via self‐administered questionnaires to strategic...

Purpose – Advances the view that corporate social responsibility (CSR) has brought risks and opportunities for HR managers, and that managing the risks and exploiting the opportunities will require reappraisal of existing approaches to HR and the scope of its activities....

Purpose – Examines the role of salary surveys in helping organizations to retain their top talent. Design/methodology/approach – Describes how D3 Group carries out sector‐specific salary surveys of senior jobs – the ones with key commercial impact on the business – so that companies...

Purpose – Provides insight into the three‐year Scottish Ambassadors project, involving BAA (Glasgow) and Glasgow Caledonian University (GCU). Design/methodology/approach – Describes how the airport employed tourism students, during their studies, to helping with check‐in procedures,...